CONTACT NEWPAY
Contact Us
Whether you are a merchant, platform, bank, wallet partner or institutional customer exploring NewPay, we can provide localized payment and settlement support.
Inquiry Type
Please select your inquiry type
Choose the option closest to your needs so the NewPay team can assign the right support staff more quickly.
Contact Details
Other Contact Methods
You can also contact NewPay through the channels below. Existing merchants should provide the merchant name, store name, transaction time, order number or settlement date where possible so we can locate the issue faster.
Business Email
Technical support email
Office address
Nongbone Road, Number 298, Unit18, Phonxay Village, Xaysettha District, Vientiane capital Laos
Official Channels
Official Channels and App Downloads
NewPay Official Social Media, or Official Channels and NewPay App Download
Service hours: Monday to Friday, 09:00-18:00. Emergency merchant support may be provided according to the cooperation agreement.
Before submitting
Before submitting, you can also review the FAQ.
You can first review the NewPay FAQ and Documentation Center to learn about merchant onboarding, payment methods, settlement cycles, refunds and technical integration.